Online Ordering

To order online, browse the products by clicking on the "testing at home" tab located in the tab bar across the top of the page. Continue clicking on categories related to your product of interest until you come to a product table. Within the product tables, clicking on a product code number will add that item to your cart. You can then continue shopping, or use the checkout button at the top of the product screen.

Alternatively, if you already know the the product you wish to order, you can ring us directly and pay for your hire over the telephone

Online orders may only be placed within the mainland United Kingdom.

All shipping costs to the customer and returns to The Online Sleep Clinic are free.

Our business hours are Monday-Friday, 9:00 a.m.-5:00 p.m. After business hours or during company functions when telephones are not answered, you may use our e-mail address, or Tel : 020 3239 7431 / 07713 151892 to leave a message. A customer service representative will respond as soon as possible.

Confirming Orders will be done by email and you will be informed of date of delivery of rental items and by which carrier.

 

 

 

The Online Sleep Clinic
The Old Vicarage, Vicarage Road, Gailey, Nr Staffordshire. ST19 5PT

Tel : 020 3239 7431 Tel : 07713 151892

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Terms & Conditions

Introduction
These terms and conditions ("Product Terms and Conditions") apply to all transactions concluded with you, the customer; via this UK CPAP website (the "Website") please read them carefully before placing your order and print a copy for your future reference. By using the Website you accept and agree to be bound by the Product Terms and Conditions and the Web Site Terms and Conditions, which together shall constitute the entire agreement between you and CPAP Solutions Limited ("CPAP Solutions Limited").

If you do not agree to the Product Terms and Conditions or the Web Site Terms and Conditions you should leave the Website.
CPAP Solutions Limited reserves the right to alter or amend the Product Terms and Conditions at any time without notification to you. Specifically CPAP Solutions Limited can amend, discontinue or remove content displayed on the Website, including product and service information or specification on the Website, without liability.

Order Cancellation

Before dispatch:
If contact is made to UK CPAP before your order is dispatched; UK CPAP will provide a full refund.
After dispatch:
If UK CPAP has dispatched your order, please refer to the returns policy.
Cancellation Contact Details:
By Telephone:
Call Our Customer Service Department on 020 3239 7431 UK
Or (+44) 7713151892 outside of the UK. Within 7 days of receipt of the goods.

By Email:

customerservices@ukcpap.co.uk
Include:
Your full name and address
Sales Invoice Number
Amount you have paid
Product reference and description.

Returns Policy

Return Undamaged Products:
If for any reason you are unhappy with your purchase you can return it to us in its *original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item excluding the postage. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.

Please email sales@ukcpap.co.uk with your order/shipment number, and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel. Please state a reason for your return.

Please re-package the goods and send to the address below:-

UKCPAP
The Old Vicarage,
Vicarage Road
Gailey
Nr Stafford
ST19 5PU

Items returned because they are damaged, defective or incorrect:
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. UK CPAP will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
We may require pictures of all damages to goods and the packaging.

Refund Contact Details

By Telephone:
Call Our Customer Service Department on 020 3239 7431 UK
Or (+44) 7713151892 outside of the UK. Within 7 days of receipt of the goods.

By Email:
customerservices@ukcpap.co.uk

Refund for Goods Damaged in transit:
“Money Back Guarantee”
You will receive replacement products subject to availability; if not available then a full refund will be sent within 14 days.
We may not require the return of damaged goods.
For any queries contact customer services.

Payment Terms

Prices:
Goods are invoiced in pounds (£) sterling at the price prevailing at the time you place your order. Prices are inclusive of VAT. Prices are expressed exclusive of delivery charges. Delivery charges will be added to the price of the goods purchased so that the on-line order form shows the total charges which we will debit.

The prices indicated apply only to on-line purchases and are not indicative of the price of identical goods purchased by any other means.
We reserve the right to amend any prices without any prior notice and to end any promotions at any time. We reserve the right to add or withdraw any item at any time. UK CPAP will try to ensure that all prices displayed are correct and within the company's pricing structure. In the event that an incorrect price is advertised, we shall amend such price upon notification. We are under no obligation to supply any product that is priced incorrectly.

Credit Card Payments

We are unable to accept credit [or debit] cards that are due to expire within the next FIVE days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained by UK CPAP.
We accept all types of payment; please check below for the best payment to suit you.
Bank Transfer Details:
Payment from your online bank or through counter credit using the following information:
Bank Name: Lloyds TSB Bank plc
Bank Address: Willenhall (309963) Branch PO Box 1000, BX1 1LT
Account Name: Mr. Henry Morison
Account Numbers: 2010 5468 / 2010 4660
Sort Code: 30 99 63
By Post:
Cheque must be payable to CPAP Solutions Limited received at least 7 working days prior to collection or dispatch day.

Or send Postal order to:

UKCPAP
The Old Vicarage,
Vicarage Road
Gailey
Nr Stafford
ST19 5PU
Online:
To pay online, use this website.

Shipping and Delivery

Delivery is deemed to take place when the goods are delivered to your nominated delivery address, whereupon the risk of loss, breakage and damage passes to you. Ownership of the goods does not pass to you until payment is received in full by UK CPAP.

Collection:
Free collection from business address:

UKCPAP
The Old Vicarage,
Vicarage Road
Gailey
Nr Stafford
ST19 5PU

Provided purchased items are in stock, all goods will be dispatched within 4 working days from receipts of cleared funds. Unless otherwise notified.
All items are subject to stock availability. If for any reason the goods are no longer available we will notify you immediately and either: give you the option of receiving alternative goods of similar price and quality; or cancel the item from your order and refund you in full. If the carrier is unable to deliver the goods they will be held by the carrier and a card left stating that a delivery was attempted. No goods will be left in sheds, garages, gardens or outhouses. A member of UK CPAP will contact the customer to make alternative delivery arrangements. Re-delivery will be attempted for a maximum of two occasions. If a parcel is still undelivered it will be returned to UK CPAP and the customer will be notified of its return. The customer will be responsible for the cost of the return.
At UK CPAP we are committed to providing our customers with the highest quality products. All goods are warranted to be generally free from defects in workmanship and materials and fit for the purposes for which such goods would normally be used. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing customers with excellent service, we offer the returns policy set out above.
All returns are the responsibility of the customer UK CPAP will only cover the cost of faulty or damaged returned goods.

Copyright:

All elements of the Website content and all logos, photography, graphics, software and video clips are protected by UK copyright laws. You are entitled to view the Website and to print pages of the Website for the sole purpose of placing an order with UK CPAP. However, any copying or downloading from the Website without written permission from CPAP Solutions Limited is strictly prohibited and will be deemed an infringement of copyright.

Trademarks:

You are not permitted to use UK CPAP trademarks or the trademarks of any third party without the prior written consent of UK CPAP or such third parties that may own the trademarks.

Under 18 website users:

If you are under 18 years of age you must gain parental/guardian approval to submit data, receive updates or purchase goods online. You are still bound by these Product Terms and Conditions and use of the Website will be taken as acceptance of these Product Terms and Conditions.
You acknowledge that the Website and any goods that you obtain from the Website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without UK CPAPs’ permission.

Governing Law:

These Purchase Terms and Conditions and the Web Site Terms and Conditions and any contracts made under them are governed by the laws of England and Wales and disputes arising here from shall be subject to the exclusive jurisdiction of the courts of England and Wales. Materials on the Website are not necessarily appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Visitors accessing the Website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws.

Further Information

If you have any queries regarding these Product Terms and Conditions or submitting orders via the Website, please contact our customer services team at sales@ukcpap.co.uk
The Website is operated by and the products available for purchase on the Website are supplied by CPAP Solutions Limited.

Liability

To the fullest extent permitted by law we will not be liable to you or any third party for any: loss of business, loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and/or loss of data; and/or any other loss or damage which does not result directly from the actions of UK CPAP, its sub-contractors or agents; and which arises out of or is related to your purchase of goods via the Website.
In any event our liability to you in connection with any order will not exceed the total price charged for the goods purchased. Nothing in these Product Terms and Conditions excludes our liability for personal injury or death caused by our negligence. These Purchase Terms and Conditions do not affect your statutory rights as a consumer or otherwise.

Limitations

You may not use our Site for any of the following reasons:
Abusive, harmful, unlawful, threatening, libelous, harassing, abusive, obscene words.
Gaining access to other computers without permission.
If you have any queries please contact Customer Services at sales@ukcpap.co.uk or call us on 020 3239 7431 or (+44) 7713151892 outside of the UK.