Delivery

We will only deliver rental items to a UK mainland address.

Delivery is deemed to take place when the rented items are delivered to your nominated delivery address, whereupon the safekeeping, risk of loss, breakage and damage of the items passes to you. Ownership of the goods remains with UKCPAP/Onlinesleepclinic.

Provided rental items are in stock, all goods will be dispatched within 3 working days from receipt of cleared funds. Unless otherwise notified.

All items are subject to stock availability. If for any reason the goods are no longer available we will notify you immediately and either: give you the option of receiving alternative goods of similar price and quality; or cancel the item from your order and refund you in full.

If the carrier is unable to deliver the goods they will be held by the carrier and a card left stating that a delivery was attempted. No goods will be left in sheds, garages, gardens or outhouses. A member of UK CPAP/Onlinesleepclinic will contact the customer to make alternative delivery arrangements. Re-delivery will be attempted for a maximum of two occasions. If a parcel is still undelivered it will be returned to UK CPAP/Onlinesleepclinic and the customer will be notified of its return. The customer will be responsible for the cost of the return.

At UK CPAP/Onlinesleepclinic we are committed to providing our customers with the highest quality products. All goods are fit for the purposes for which such goods would normally be used. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing customers with excellent service, we offer the returns policy set out below. All returns are the responsibility of the customer.

Cancellations

If you wish to cancel an order please contact our Customer Services Team. If your goods have been despatched before cancellation you will be liable for full rental costs.

Items returned because they are damaged, defective or incorrect:

If you are returning an item because of an error on our part or because it is damaged or defective, UK CPAP/Onlinesleepclinic will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
We may require pictures of all damages to goods and the packaging.

Please email sales@onlinesleepclinic.co.uk with your order/shipment number, and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel. Please state a reason for your return.

Please re-package the goods and send to the address below:-

UKCPAP/Onlinesleepclinic
The Old Vicarage,
Vicarage Road
Gailey
Nr Stafford
ST19 5PU

Refund Contact Details

By Telephone:
Call Our Customer Service Department on 020 3239 7431 UK

By Email:
customerservices@onlinesleepclinic.co.uk

This returns policy does not affect your statutory rights